Frequently Asked Questions
What exactly is a True Mirror?
A True Mirror is an optically correct, non-reversing mirror that shows you exactly as others see you. Unlike conventional mirrors that flip your image left-to-right, our patented design uses precisely aligned optical glass to create a reflection that matches your actual appearance.
How is this different from taking a selfie or looking at a photograph?
While photographs show a non-reversed image, they’re static and two-dimensional. The True Mirror provides a dynamic, three-dimensional reflection where you can see your expressions, movements, and eye contact in real-time, exactly as others experience them.
Why does my reflection look different in a True Mirror?
After a lifetime of seeing yourself reversed in conventional mirrors, your true appearance may seem unfamiliar at first. You’re seeing facial asymmetries and expressions exactly as they appear to others, without the reversal your brain has become accustomed to.
Is the True Mirror just two mirrors at right angles?
While the fundamental principle involves two mirrors at right angles, the True Mirror® is far more sophisticated. Our patented design features precision optical glass, perfectly aligned edges, and a seamless joint that creates a continuous, undistorted reflection—something that cannot be achieved by simply placing two mirrors together.
How should I mount my True Mirror?
Your True Mirror can be mounted at eye level on any wall using the included hardware. For optimal experience, place it in a location with good lighting and where you can comfortably stand at the recommended viewing distance of approximately 18-24 inches.
How do I care for my True Mirror?
Clean your True Mirror using only a soft microfiber cloth and glass cleaner approved for optical surfaces. Spray the cleaner on the cloth, not directly on the mirror, and gently wipe the surface. Avoid using abrasive cleaners or materials that could scratch the optical glass.
Do you ship internationally?
Yes, we ship True Mirrors worldwide. International shipping rates and delivery times vary by location. Please proceed to checkout to see shipping options for your specific country.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your True Mirror, you may return it in its original packaging for a full refund, minus shipping costs. Please contact customer service at support@truemirror.com to initiate a return.